Millions of people worldwide widely use Android devices for personal and professional purposes. However, these devices may sometimes encounter issues requiring technical assistance from experts. How can you provide remote support to Android users without compromising their security, privacy, or convenience?

One solution is to use LogMeIn Rescue, a remote support software that offers security, efficiency, and customization for IT helpdesks and customer support teams. In this article, we will explain how LogMeIn Rescue can remotely support Android devices, what the features of LogMeIn Rescue are for Android, and how to use LogMeIn Rescue to troubleshoot common Android issues.

Can LogMeIn Support Android Remotely

If you want to provide remote support to Android users, you might wonder if LogMeIn Rescue can do that. The answer is yes: LogMeIn Rescue can remotely support mobile devices, including Android and iOS. LogMeIn Rescue is a remote support software that offers security, efficiency, and customization for IT technicians and customer support teams. With LogMeIn Rescue, you can connect to any Android device in as little as 20 seconds.

You can also access and control Android devices from your remote desktop, view their screens, transfer files, install or remove applications, annotate and point out solutions, chat with users, and more. LogMeIn Rescue also has a feature called Click2Fix, which allows you to identify and solve common Android issues with one click quickly. LogMeIn Rescue is compatible with any Android device running Android 5.0 or higher, and it also supports Chromebooks with Android functionality.

How LogMeIn Rescue Provides Remote Support for Android

To use LogMeIn Rescue for remote support on Android devices, you need to follow these actions:

System Requirements

Make sure that the customer's device meets the system requirements for LogMeIn Rescue. The device must be operating Android 5.0 or higher and have the LogMeIn Rescue +Mobile app for Android installed. (You can download and install Rescue + Mobile for Android in Google Play.)

How to Connect

Step 1: To initiate a remote support session, a technician can send a PIN code, email, link, and SMS to the customer from the Technician Console.

Step 2: Then, the customer enters the six-digit connection code provided by the support technician.

Step 3: On Android devices, it will show the message "Connected." After that, a window will pop up asking if you agree to share control. The customer must grant permission for the technician to access their device.

Step 4: The technician can then see the customer's device screen on their remote desktop and use the Click2Fix or Customer Display tab to provide support.

Click2Fix - Quickly Resolve Common Mobile Device Issues

The Click2Fix tab is a dashboard that allows the technician to analyze and solve the most common issues faced by Android users, such as battery, network, email, or application problems. The technician can view basic device information, push settings or URLs, view and manage connections, processes, and applications, and start a remote control session with supported devices. The technician can also use the Click2Fix tab to chat with the customer and send emojis, files, and URLs.

What Are the Features of LogMeIn Rescue for Android

We've mastered how to connect your Android device with LogMeIn; now, let's explore what remote support features it has! LogMeIn Rescue for Android offers a range of features that enable you to provide effective and efficient remote support to Android users. Some of the main features are:

Mobile Device Screen Sharing

One of LogMeIn's standout features is its ability to facilitate seamless mobile device screen sharing. Users can effortlessly view and share the screen of their Android devices, enabling effective collaboration and troubleshooting. Whether it's a presentation, troubleshooting a technical issue, or simply showcasing content, LogMeIn ensures a smooth and interactive experience.

Remote Control

LogMeIn enables users to take full remote control of their Android devices. With a user-friendly interface, individuals can easily access Android devices from a computer or mobile device as if they were there. This feature is invaluable for technicians who need to troubleshoot user device issues.

Annotation Tool

LogMeIn provides an annotation tool for real-time drawing and intuitive help on a user's Android screen to enhance collaboration further. This real-time collaboration feature is particularly useful for teams working on projects together or for individuals providing remote support.

Live Chat

To streamline communication during remote sessions, LogMeIn incorporates a live chat feature. Users can engage in real-time conversations while accessing their Android remotely, facilitating quick exchanges of information and instructions.

Benefits of LogMeIn for Android

LogMeIn Rescue offers many benefits for individual users or technical teams who need to support Android devices remotely. Some of the benefits are:

Security

LogMeIn Rescue uses 256-bit AES encryption, two-factor authentication, and device verification to ensure your remote connections are secure and authorized. You can also remotely lock or reset your device in case of loss or theft.

Efficiency

LogMeIn Rescue allows you to connect and troubleshoot your Android in as little as 20 seconds. You can also save time and bandwidth by transferring files and running scripts on your devices.

Flexibility

LogMeIn Rescue supports a range of devices, including Android phones, tablets, and Chromebooks with Android functionality. You can also switch between multiple monitors and sessions and use voice, video, or text chat to communicate with your customers or colleagues.

LogMeIn Rescue Alternative: Remote Support Software Focused on Android

LogMeIn Rescue is a powerful and versatile remote support software, but it has some limitations when it comes to supporting Android devices. For example, LogMeIn Rescue does not enable unattended Android access, which means you cannot access and control Android devices without the user's permission and presence. If you have a need for unattended Android access or you are looking for a more mobile-focused remote support software, consider AirDroid Remote Support as an alternative.

AirDroid Remote Support is an efficient resolution for remote support and lightweight management of Android devices. You can provide remote assistance in an intuitive way with real-time screen sharing, voice calls, text messages, tutorial gestures, AR cameras, etc. Unattended devices in large numbers are also supported. Some of the features of AirDroid Remote Support are:

Conclusion

LogMeIn Rescue for Android emerges as a secure and efficient solution for remote support, boasting features like mobile device screen sharing and live chat. While it excels in quick issue resolution, its limitation on unattended access prompts consideration of alternatives like AirDroid Remote Support, offering a mobile-focused approach with additional functionalities. Both solutions significantly enhance productivity, security, and flexibility in Android remote support, catering to diverse user requirements.

The post [2024] How LogMeIn Remotely Supports Android first appeared on www.airdroid.com.

The regular updating of apps can enhance network security by reducing potential risks. IT admins should closely monitor app versions on company devices to ensure timely updates. Follow the below steps to check app version on Android fleets.

1

View App info on All Managed Devices

Open Airdroid Business dashboard. If you don't have an account, please click the free trial button below to sign up and enroll the devices that you want to manage.

Locate the “Workbench” - “Reports” and tap on "All Applications". Here you can view and download specifics of apps on your Android devices. To view the app version on a single managed device, Please go to the next step.

2

Locate the Device that You Want to View

Click Devices in the navigation bar to find the device in the list by group or directly search for the name.

3

Check the App Version on A Single Android Device

Device information will now be displayed here. Click on "App List" to view the app name, size, and installation time. The app version information is located below the app name.

Remote Update & Install Apps with AirDroid Business

14-day Free TrialContact sales

The post [2024] How to Check App Version on Android? first appeared on www.airdroid.com.

Checking the last used apps on managed devices allows businesses to stay informed about device behaviours. It also aids in efficiently managing your device's resources. Wondering how to check last used apps in Android? Follow the below guides:

Step 1

Open the AirDroid Business admin console and select an Android device that you want to check from the devices list. Then activate the "remote control" function.

Step 2

Start by tapping the device's "Overview" or "Recent Apps" button. It's usually in the form of a square or a series of stacked cards along the bottom or side of the screen. You can also click the "switch task" button of AirDroid Business to view recently used apps.

Step 3

Once in the Recent Apps view, you'll see a list of thumbnails or cards representing the apps that this device has been using recently. Scroll through this list to browse the apps. The apps that are most recently used will usually be at the forefront or top of the list. It might have a label or indication highlighting it as the most recent app accessed.

Additional Tips : Some Android devices offer variations in how recent apps are displayed or managed. You should press and hold an app thumbnail for extra options, such as split-screen view or app info.

Step 4

If you want to close any of these apps to free up memory or improve device performance, swipe the app card sideways or upwards (depending on your device) to remove it from the recent apps list.

Customization Options: Check your device's settings or preferences to customize how recent apps are displayed. This would help you to access additional functionalities related to app management.

The post How to Check Your Recent Apps on Android? first appeared on www.airdroid.com.

Geofencing is a location-based service that allows businesses to set up virtual boundaries around a geographical area to manage Android devices. Here's a simple guide on how to set up a geofence with AirDroid Business.

Step 1

Navigate to Geofencing Tab

Log in to your AirDroid Business dashboard. From the top of the page, switch to the 'Geofencing' tab.

Step 2

Create a New Geofence

Click on 'Geofence Mgmt.' and then select '＋New Geofence'. If there are existing geofences, you can also click on the blank block with '+New Geofence' in the middle.

Step 3

Configure the Geofence

Drag the fence to your desired location. Input the longitude and latitude of the location, or input the location keyword. Fill in the name and the radius of the Geofence.

Step 4

Apply the Geofence

Click on '⊕Add' at the bottom right corner. Select the groups or devices that the Geofence will apply to and then click the 'Save' button.

With these steps, you've successfully set up a geofence with AirDroid Business.

The post MDM Geofencing Guide: How to Set Up a Geofence with AirDroid Business? first appeared on www.airdroid.com.

As a device administrator, tracking the location of your organization's Android devices can often be a necessity. Here's a step-by-step guide to successfully utilize MDM Location Tracking with AirDroid Business.

1

Create a Geofence

Navigate to the 'Geofencing' tab at the top of the page. Click on 'Geofence Mgmt.' and then select '＋New Geofence' or the blank block with '＋New Geofence' in the center to create a new one.

2

Set up the Geofence

To determine the location of the geofence, you can click the location icon on the map and drag the fence to your desired location, enter the longitude and latitude, or input the location keyword to search .

Then, fill in the name and radius of the Geofence for easy identification.

3

Apply the Geofence

Click on ⊕Add at the bottom right corner, select the groups or devices that the Geofence will apply to, and then click the 'Save' button.

4

Configure Location Recording Frequency

Click on 'Geofencing' at the top of the page, select 'Setting', and set an interval for the Location Recording Frequency.

5

Track Device Location

Click on Map > Location, choose a device to track its location, and perform the desired action, which could be:

● Device Lock

● Factory Reset

● App List

By following these steps, you can effectively manage and monitor the location of your devices using MDM Location Tracking with AirDroid Business.

The post How to Utilize MDM Location Tracking with AirDroid Busines? first appeared on www.airdroid.com.

AirDroid Business MDM solution facilitates monitoring of corporate device activities, simplifying app management and data usage tracking. Let’s see how to check the most used apps on your managed Android devices.

Step 2

Data Usage for All Devices

Open the Airdroid Business admin console, locate the “Workbench” icon. It will open up to show some other icons. Click on the “Reports” Icon on the left side corner of the screen. Now click on "Data usage report". Scroll down till you see the "Data Usage for all Devices" above a table.

Step 3

Find the Device

Now, your corporate devices will be listed here. You can search for the device you want to check by device group, name, remark, or IMEI.

Step 4

See the Most Used Apps

The "Top 5 Data-consuming Applications" here might be the most used apps on the device. With Airdroid Business, gaining insights into activities and performance on each device becomes a breeze.

The post How to Check The Most Used Apps on Android? first appeared on www.airdroid.com.

As businesses and individuals increasingly rely on remote solutions, LogMeIn stands out for its versatility and disruption-free experiences. LogMeIn unattended access extends a spectrum of tools and services anchored by its central support function. This facilitates unattended access for IT teams, enabling them to address technical challenges remotely and ensuring swift resolutions to time-sensitive device issues.

From unraveling the concept of unattended access to exploring the latest features and alternative tools for Android devices, this guide is your gateway to mastering seamless remote management. Let's dive into the details of LogMeIn unattended access and elevate your remote connectivity experience.

What Is LogMeIn Unattended Access

LogMeIn Rescue is a remote support software that allows technicians to provide technical support to customers remotely. LogMeIn unattended access is a feature of LogMeIn Rescue that allows technicians to connect to a remote computer when no user is present. This feature is useful when the technician is unable to fix an issue during a single LogMeIn Rescue session or when the customer needs their computer for other purposes. With unattended access, technicians can continue working on the issue at a more convenient time, even when the customer is not present.

In August 2023, LogMeIn released disruption-free unattended access, allowing users to provide better support for devices used as signage displays, dashboards, kiosks, or any other use case where the device display performs other critical functions. In these scenarios, customers want to provide support without interrupting the device's production during or after the support session ends. They also do not need the device display locked after the session ends. This is a new innovation.

LogMeIn unattended access is a convenient tool for technicians who need to provide technical support outside of normal business hours or when customers are away. It is useful in remote troubleshooting, software updates, data backups, and system maintenance scenarios. Next, let's explore how to set up unattended access on LogMeIn.

How to Set Up Unattended Access at LogMeIn

Setting up Unattended Access with LogMeIn is easy. Let's dive into the detailed guide.

On Single Computer

When you want to set up unattended access to your client devices and start a session at any time, refer to the following steps:

Request Unattended Access

Before requesting unattended access to a client computer, make sure you have permission to use unattended access.

Step 1: Navigate to the "Unattended Access" tab during an active session.

Step 2: Under "Credentials required," select either "At connection" to require valid administrator credentials at the start of every session or "At setup" to use credentials entered by the consumer during setup.

Step 3: Specify the duration of unattended access - choose days, a date range, indefinitely, or a daily time range. Adjust for time zone differences if necessary.

Step 4: Click "Request Unattended Access" to submit the request to the customer.

Step 5: The customer must approve the request. If administrator credentials are needed, they click "OK." If customer credentials are used, the customer enters their Windows username and password.

Step 6: Upon approval, unattended access is activated. The Technician can now connect remotely even when the user is not present.

Step 7: After completing tasks, end the session to disconnect from the remote computer.

Initiate Unattended Access

The client's computer must be powered on and not in sleep mode so the technician can initiate an unattended session anytime.

Step 1: On the session toolbar, click the "Computer" icon, and a list of all computers will be displayed on the page.

Step 2: Select the unattended device you want to connect to from the list and click "Connect."

You can now use the Technician Console for remote support of unattended devices.

Revoke Unattended Access

You must be wondering how to revoke unattended access when the task is completed, please refer to the steps below:

For Customers

Step 1: Locate the LogMeIn Rescue system tray icon on your computer. It appears as a blue circle with a white cross in the center.

Step 2: Right-click on the "LogMeIn Rescue" icon. From the context menu that arises, click on the option to revoke access to your PC or computer.

Step 3: Confirm the action when prompted.

For Technicians

Step 1: Connect to the computer assigned to you using LogMeIn Rescue. In your Technician Console, navigate to the "Unattended Access" tab.

Step 2: Look for the "Revoke Unattended Access" button.

Step 3: Click the button to revoke unattended access to the connected computer.

For LogMeIn Rescue Admins

Step 1: Sign in to your Admin Center on LogMeIn. Choose the "Computers" tab.

Step 2: Select the technician group you want to modify from the left pane. Place a check next to the computer from which you wish to revoke access.

Step 3: Click the "Delete" option to remove the computer and revoke unattended access.

Note: Ensure you have the necessary permissions and confirm the action when prompted to complete the revocation process.

On Multiple Computers

Accessing and managing multiple unattended computers is a must-have for the team. When there are more and more devices, it becomes difficult to manage them. Read this section to learn about the relevant settings.

Set Up Unattended Access

The key to setting up unattended access on multiple computers is to start the Access Wizard. You can deploy the Unattended Access service to multiple devices at scale using the LogMeIn Rescue Access Wizard.

Next, you can visit the official guide of LogMeIn Rescue for subsequent setup. In that guide, there are detailed instructions for configuring the installer parameters. Once you have configured the parameters and selected the appropriate group of technicians, you can deploy the installer and manage unattended access in the Admin Center.

Search for Unattended Computers

Enterprise customers can install up to 5,000 unattended computers. Finding the unattended computer you want to access in this situation can be difficult. Fortunately, LogMeIn Rescue has an unattended search feature that greatly improves productivity.

Step 1: Open LogMeIn and log in to your account. Navigate to the Session Toolbar.

Step 2: On the Session Toolbar, locate and click on the "Computers" icon.

Step 3: Click on the "Unattended Accessible" tab within the Computers panel. Utilize the "Filter" box to locate a specific computer by name quickly. Use the "Show" box to filter computers based on their status (e.g., online or offline). Select the desired computer from the list.

Step 4: Click the "Connect" button to initiate a session with the selected computer. Click the "Delete" button to disable unattended access. After making changes, click the "Close" button to save your configurations.

You have successfully searched for unattended computers, connected to a specific computer, and made any necessary changes.

Assign or Delete Unattended Computers

Each unattended computer you access can be found in your LogMeIn Rescue organization. In the Admin Center, you can use the "Computers" tab to manage all unattended computers in your organization.

Step 1: Log in to your LogMeIn Rescue account. In the Organization Tree, select either the "Technicians" root or a specific "Technician Group" where you want to manage unattended computers.

Step 2: Once the desired location is selected, click the "Computers" tab. A list of all unattended access computers set to the desired unit will be displayed.

Step 3: Select the computers you want to manage. Use "Copy..." to assign selected computers to other Technician Groups or Computer Groups while maintaining current assignments. Use "Move..." to give selected computers to various Technician Groups or Computer Groups. Click "Delete" to remove the specified assignment, with other assignments remaining valid.

Step 4: To revoke unattended access for a specific computer, select all assignments related to that computer and click "Delete." Confirm the action you have chosen. The changes will be reflected on the Organization Tree and Computers tab.

Set Up and Deploy Disruption Free Unattended Access

LogMeIn's Disruption-free unattended access is a new version of unattended access that allows users to provide better support for devices that are being used as signage displays, dashboards, kiosks, or any other use case where the display of the device is performing some other crucial function.

To set up and deploy Disruption-free unattended access, follow these steps:

Step 1: First, you must remove the existing unattended access service so that you can deploy update installers or new installers with disruption-free functionality.

Step 2: Log in to your LogMeIn Rescue account > Navigate to "My Account" > Find "Launch Access Wizard" and "Launch Access Dashboard."

Step 3: You must generate a new installer through the Access Wizard and edit the existing installer in the Access Dashboard.

Step 4: Follow the instructions to set up Disruption-free unattended access. Administrators can see three new options when generating a new installer or editing an existing installer. Check the ones you want and configure.

Tips for Using LogMeIn Unattended Access

As you use unattended access, you may encounter problems and get confused. Take the help of the following tips to minimize the errors you encounter while using unattended access.

How to View Details of Revoked Unattended Access

Some users may encounter situations where unattended access to a computer has been revoked, but they may not be sure why that access has been revoked. They need to understand the reason behind it and want to know how to view the details of the revoked unattended access.

As mentioned above, unattended access can be revoked by customers, technicians and administrators. But don't worry, you can find details on revoking unattended access.

In the Admin Center: Navigate to "Reports" in the Admin Center toolbar and select "Audit" in "Report Type" > "Report Area."

On the Client Computer: In the log file for unattended access, you can see if the client has revoked access.

How to Get the Option to Enter Only Unattended Access Codes

Normally, users can access computers in an organization unattended by simply entering a password. However, some users have encountered situations where they must enter both a username and a password. They cannot find the option in the Control Panel and Settings that does not require a username but only a password.

The software itself causes this error. Suppose you want to get the option to enter only unattended passwords without entering a specific username on each computer. In that case, you must remove LogMeIn from your computer and re-download it.

Recommended: Unattended Access Tools for Android Devices

LogMeIn Rescue's unattended access is a widely used solution for connecting to remote computers. However, AirDroid Remote Support stands out as a reliable and feature-rich alternative when extending unattended access to Android devices.

AirDroid Remote Support is a robust tool designed for unattended Android device access. This tool allows users to remotely support, manage, and troubleshoot Android devices without constant user interaction. It is particularly beneficial for IT professionals, support teams, and businesses that require seamless access to Android devices for maintenance and troubleshooting purposes.

Conclusion

LogMeIn unattended access serves as a versatile and secure solution for remote technical support, offering convenience, efficiency, flexibility, and security. LogMeIn unattended access is mainly used to connect to remote computers.

If users need unattended access to Android devices, they can choose AirDroid Remote Support. AirDroid Remote Support emerges as a noteworthy alternative with features like remote access control, black screen mode, unattended mode, and augmented reality support. Mastering these tools empowers users to manage and troubleshoot remote systems seamlessly.

The post How to Set Up Unattended Access on LogMeIn [Full Guide] first appeared on www.airdroid.com.

Method 1: Enable or disable Android mobile data setting via the quick panel. Take Samsung device as an example.

Step 1

Slide downward the mobile screen from the top.

Step 2

Find 'Mobile data' and turn on the button.

Step 3

To turn it off, press the button again and turn it gray.

Method 2: Enable or disable Android mobile data via Settings.

Step 1

Go to 'Settings' > 'Connections.'

Step 2

Tap 'Data usage.'

Step 3

Find 'Mobile data' and then enable the button.

The post How to Turn On/Off Mobile Data on Android? first appeared on www.airdroid.com.

Hey there! Do you have an app on your Android that won't leave? Don't worry, I've got your back. Here's how to kick it out.

Step 1

Try the usual uninstall method. Hold down on the app icon, drag it to "Uninstall," and release. If that didn't work, no worries—onto the next step!

Step 2

Head over to "Settings," find "Apps" or "Applications," and scroll down to the troublesome app. Tap "Force Stop." This should get rid of the app right away, and if not, move on to the next step.

Step 3

Still no luck? In the same spot, tap "Storage." Hit "Clear Cache" and "Clear Data".

Warning: This will reset the app, but might get it to cooperate.

Step 4

If all else fails, you can try disabling the app. Go back to the app's info page in settings and hit "Disable".

Note : These four options “uninstall,” “clear data”, “force stop” and "disable" might not be the same as in the images above. Arrangement may differ based in the model and version of android. But you can be sure to find all of these options in “settings”.

Still there? Then it must be stubborn. Time to call in the “cavalry.” There are some third-party apps designed to clean up unwanted apps. Look for reputable ones on the Play Store.

Last Resort: You can do a factory reset as a last resort to force remove app Android. This method wipes everything from your phone, so back up your data before going nuclear.

These steps should help you tackle even the most stubborn apps. Experiment with them and all unwanted apps will be gone.

The post How to Remove Android Apps That Won’t Uninstall? first appeared on www.airdroid.com.

Step 1

Go to Settings > Security & privacy.

Tap Settings on your Android device, then scroll down to Security & privacy. Take Samsung tablet as an example here.

Step 2

Tap 'Lock Screen' and select 'Screen Lock'.

Pick the type of Screen lock you like whether it be a PIN, Passwrd, Pattern, Face or Finger Print.

Note : Screen Lock on Android serves as the first line of defense for the entire device and the data it holds.

Step 3

Tap 'Account' and select 'Google Account security'.

Follow the on-screen instructions and sign in your Google account on the device.

Note : Setting up a Google account will give warnings about the account immediately, therefore, enhancing data security.

Step 4

Tap 'Find My Device' and turn on the enable button.

You can also activate the features of 'Remote unlock' and 'Send last location.'

Note : Find My Device is useful when a device is lost or stolen. It's able to remotely lock the phone/tablet with a password to prevent unauthorized access and data loss.

Step 5

Tap 'Device protection' and turn it on.

Tap the Turn on button to enable Device protection.

Note : You will get additional defense by enabling Device protection, such as virus protection, privacy check, and safe browsing.

Step 6

Use 'Google Play Protect'.

Tap Google Play Protect and then Scan.

Note : Google Play Protect is Google's built-in malware protection for Android devices. It will regularly scan your device's apps and detect malware.

Step 7

Review 'Work Policy info'.

Here you can view details of corporate device policies and check what information can the IT admin see.

Note : Using a work policy involves setting up a work profile. If your company is using MDM tools for device management, this feature will be very useful to protect privacy.

Step 8

Set up Biometrics authentication.

You can choose to use Face recognition or Fingerprints.

Step 9

Enable or disable 'Install unknown apps'.

A list of apps is displayed in this section. You can enable or disable installation permissions for a certain mobile app.

Note : Do not to install apps from unknown resources. Because potential security risks like personal data breaches may occur if malwarea and spyware are downloaded.

Step 10

Utilize 'Other security settings'.

Options include certificates, pin app, security policy update, etc.

The post How to Enable Data Protection on Android? first appeared on www.airdroid.com.